So, today we experienced a new error in our Remind apps. A number of students received the message “You are not allowed to join this class because it is not associated with a school”. This was not something we had seen before. I did some searching and came up with nothing (my time was limited because I am a full-time teacher, so this we between classes and during the last few minutes of my prep that I was attempting to find the answers to this sudden issue.
I’ve outlined the problem in this video
And more information can be found Remind’s site “What does it Mean to Link to a School” and “What does Remind Look Like for an Under 13 Student?”
I was very impressed with their customer service. I initiated the ticket mid-morning, and they had responded by noon. Their response to my inquire was succinct, to the point and indicated that Canada is in their near future plans.
I applaud Remind for ensuring that they are a kid-safe website, and that they have done what is necessary to receive ikeepsafe certification. Digital safety and digital citizenship are not always convenient, but they are extremely important concepts in 2016.